The Bridge Annual Report 2024 - Flipbook - Page 22
USING FEEDBACK TO
IMPROVE OUR SERVICES
The Bridge’s Annual Feedback Survey was open
to all clients, carers, families and jobseekers.
We streamlined the process by combining the client and carer
surveys into one comprehensive survey. To make it even more
accessible, we introduced a QR code option, allowing for quick
and easy responses. Overall results were encouraging with:
89%
86%
84%
80%
reported a positive
recent experience
at The Bridge
reported they feel
safe at The Bridge
rated communication
with The Bridge as
positive
would recommend
The Bridge to others
“The Bridge has always been committed
to providing an outstanding service.”
“Support Workers take due care and
are mindful of the needs of the client.”
“I think The Bridge is doing a fantastic
job in serving the needs of my son.”
“Feel staff are well trained to keep
participants safe at all times.”
“Very happy with Friday night social
group, camps and weekend activities.”
“The Bridge team are always planning
ahead making sure all clients are
supported as well as their families.”
Importantly, feedback helped us identify some areas where we could further improve our services
and support. Actions are being progressed through our Community Voice Advisory Group.
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THE BRIDGE ANNUAL REPORT 2024
